Westin Heavenly Mattress Review – A piece of Heaven?

The Westin Heavenly currently boasts a cult-like following and approval from those who have slept on it. Originally designed for Westin Hotels by Simmons, this mattress has since been made available for purchase by homeowners owing to huge public demand.

Our unbiased review of the Westin Heavenly Mattress sheds some light on this bed’s reliability with regard to support, comfort, pain relief, and durability among other important considerations.

Our rating

After a thorough evaluation of all the important aspects that make a great bed, we at sleepmentor.net gave the Westin Heavenly mattress a star rating of 3.5 out of 5.

Research reports show that the Westin Heavenly bed has an owner satisfaction rate of about 64%. While this is way above average compared to a typical innerspring mattress, it is quite a poor performance for a mattress at its price tag (more about this in the sections below).


  • Performs well in isolating motion
  • Does not sleep hot
  • Great for different sleeping positions
  • Plush yet firm feeling
  • No flip design- ease of use


  • There are reports of sagging
  • It’s pricey
  • Unreliable warranty
  • It’s heavy

The Westin Heavenly Mattress in a glimpse

The Westin Heavenly bed is a high-end innerspring mattress featuring a coil system with individually encapsulated springs. It also has a pillowtop design that aims at keeping you off the coils and offering you the initial comfort feeling.

Although there is an option of buying the mattress alone, this bed comes as a pack of; pillowtop mattress, box spring, down blanket, 5 pillows, 3 sheets, down blanket, bed skirt, and duvet.

Most people who purchase the full package report a higher satisfaction than those who buy the mattress alone.

This mattress is available in a range of sizes to cater to a larger population. You could get it in full, full low profile, queen, queen low profile, king, king low profile, California king, and California king low profile.

The low profile means that the matching box spring has a height of 5.5 inches which is around 3 inches shorter than the standard height of 8.75 inches.

You might want to consider the low-profile option if you have trouble getting on and off a tall bed.

Perhaps what I haven’t told you so far is that this mattress has a height of 12.75 inches. This is right within the 11’’-14’’ range that we recommend for a pillow top mattress.

In case you are hearing this term for the first time, a pillow top mattress has what looks like a separate pillow on top.

This separate piece is attached to the mattress and its sole purpose is to give the mattress an extra padding and thereby make it a little bit softer.

The Westin Heavenly Mattress Review

Basic construction

The basic construction of a mattress matters a lot especially if the bed costs a few grand. Understanding how the bed is made gives you a glimpse of how comfortable it can be and how long that comfort feeling will feel.

It also helps in determining its general durability.

When dealing with an innerspring mattress, what matters most is the type of coils used and the coil count (depending on the size of the mattress).

Now, the queen size mattress that we are reviewing here has 850 coils which have been individually encapsulated.

We do appreciate that this mattress’ coil count falls right within our recommendable ballpark for a mattress of its size; 800-1050.

Based on historical data, we find that a queen mattress within this range balances support, conformity, and durability.

Simmons- the manufacturer- does not mention the type of gauge that it uses for the coils. But, in our experience and considering this mattress’ feel, I would range it at between 12 and 14. This range offers good durability and eliminates the excessive springiness that high gauge coils (16 and above) cause.

Individually pocketed coils- what’s the big deal about them?

Regular coils have an hourglass-shape (wide at the top and bottom and thin at the middle) that tends to weaken and break down with time.

On the contrary, pocketed coils feature have a uniform width top to bottom and tend to last longer. Besides durability, individually encased coils respond independently to your weight and pressure to offer support where it is much required.

This might, in effect, aid in ensuring even weight distribution. Combined with the count and coil gauge, pocketed coils also promote pressure point and shoulders, back, and hip pain relief.

Judging from the available online reviews, the Westin Heavenly mattress isn’t the best at pain relief. A good number of past buyers report that it didn’t do anything to alleviate their pain.

On the same note, and contrary to what we would expect from such a popular mattress, most people report that their bed sagged within 3 years of use. This might play a big role in its inability to minimize pressure points and pains.

So, if you are eyeing this mattress with the hope that it will be a remedy for your chronic back, hip, and shoulder pains, I bet it won’t suffice.

How firm is it?

The Westin Heavenly mattress has a medium firm feel but it’s more on the firmer side. For those who might not be so comfortable on a firm mattress, the Westin Heavenly mattress tries to make things right by incorporating a pillow top comfort section.

This is basically a padding layer that aims at softening the mattress to allow it to accommodate different sleepers.

In this mattress, you could say that the pillow top thing tries to create the ‘heavenly’ feeling in its name. But does it achieve its goal?

Let’s find out in the next sections.

Will it accommodate your sleeping style?

One area that we have to give this mattress the thumbs up is its ability to accommodate all sleeping postures, at least for average sized people weighing 130lbs to 230lbs.

If you sleep on your side or stomach, the pillow top comfort section has enough give to let your shoulders and hips to sink through. This helps in taking the pressure off these regions and also aligns your spine thereby allowing your muscles to relax.

Back sleepers will also have a good time on the Westin Heavenly provided they are within the 130-230 weight range.

I wouldn’t recommend this mattress to people who are over the 230-pound mark especially if you sleep on your stomach or side. Past this weight, you might sink uncomfortably through the mattress to misalign your spine and lead to pressure points development.

Motion isolation

This is yet another area that the Westin Heavenly tends to perform quite well. This is not unique to it though.

Generally, innerspring mattresses with individually encased coils have way better motion isolation than other coils, for instance, Bonnell springs.

As such, this mattress won’t be a bad idea if you share the bed with a partner who is ever turning or tossing.

Heat retention

Pillow top mattresses sleep hotter than non-pillow top beds. But that isn’t the case with the Westin Heavenly. We’ve come across lots of positive reports from previous buyers saying that this mattress does not retain heat.

But as with any other mattress, there are a few people who claim that it slept hot for them. So, if you generally sleep hot, you might want to come up with a way of mitigating that problem or simply go for a mattress that sleeps cool. Here are our recommendations for hot sleepers.


Innerspring mattresses can be the best for sex or even the worst depending on your preferences. For instance, these beds are incredibly bouncy and will help in creating and maintaining rhythm if you like it. On the other hand, they can really ruin your good time with their popping and clunking noises.

But that’s what the individually pocketed coils technology comes to solve. Although this mechanism does not eliminate the squeaks completely, it does a great job of keeping the noise to a minimum.

On the same note, the pillow top section offers good conformability and might allow you to try out various positions.

So, if you are looking for a good mattress for making love, you have my green light on the Westin Heavenly.


Most report that this mattress sags within a span of 3 years. This is a huge blow to it considering its price tag.

The main reason why the Westin Heavenly Mattress is bound to sag is its pillow top design that definitely makes it a non-flip bed.

Flipping and rotating a mattress ensure that the mattress wears and tears evenly. This is a vital aspect especially if you sleep in the same position on your bed and if you share it with your partner.

Well, mattress technology is improving rapidly and we now have innerspring mattresses that hold up quite well even without flipping. Therefore, this is a serious problem that Simmons needs to address with urgency.

Worth mentioning, however, is that only around 25% of people report that their mattress sagged. On the same note, I bet it won’t be an issue for small sized people weighing below 130lbs.

It’s also advisable to rotate it twice a year. This might help in lowering the speed of sagging.

Trial Period, Warranty, and Return Policy

Most online retailers including Amazon don’t offer a trial period for this mattress. On the same note, only Nordstroms and Pottery Barn offer a 90-day return policy. The only minor drawback is that you’ll receive a partial refund (around 85% of the purchase price).

A 20-year warranty would have been a better deal considering the amount of money that you are spending here. But WHB extends only a 5-year non-prorated warranty which is not only sad but also shameful, in my opinion.

Even worse, most people claim that this manufacturer does not offer adequate coverage for sagging- the major problem plaguing this mattress. Basically, you should consider the warranty non-existent.


The Westin Heavenly Mattress might have been a real ‘heaven’ when it was unveiled in 1999 and several years later.

But its quality has really dwindled steeply over the years just as its warranty suggests. I don’t know about you, but I would only recommend it for a guest’s bed that is not used on a daily basis.